“Clinical Hospitality did much more than show me how to better connect with patients, it improved the culture of my team.”

    “I was skeptical when I was encouraged to attend the talk given by Mr. Cupid on his Clinical Hospitality model. As a nurse manager, I am inundated with vendors trying to get me to buy things, so when I heard about this so-called patient satisfaction solution, I will admit, I rolled my eyes. It’s been 16 months since my mentor encouraged me to attend that Clinical Hospitality event and I’m still thanking her for making me go. The way Mr. Cupid tackles the patient experience is genius because it forces you to become a better version of yourself as a health service professional. This potent program has transformed my nursing staff culture. While Clinical Hospitality is packed with scientific research literature it is even more fortified with practical knowledge.

    ~ Victoria P. – Wilmington, North Carolina

    “C.L.Cupid’s Clinical Hospitality Approach to Patient Care has changed the way I deal with my patients.”

    “Our patient satisfaction ratings were pretty low and our providers were struggling to make sense of it all. The collective mantra our group was 'there are no RVUs being billed while making small-talk with patients.' We needed help and when we reached out to Mr. Cupid he introduced us to Clinical Hospitality. Today our overall productivity as a physician group has increased, our patient satisfaction ratings have dramtically improved, and the morale of our providers are the highest they've ever been. ”

    ~ David W. – Dallas, Texas

“When I was asked for permission to share my story in Clinical Hospitality I hesitated, but then I thought other professionals could learn from my mistakes.”

Client Story Featured in Clinical Hospitality

“The skills you learn in Clinical Hospitality transcend the clinic—they are life transforming lessons. I have no regrets in my life so far, but I do wish I would’ve received this kind of intensified empathetic communication training when I was in medical school 23 years ago."

~Dr. Edward S.~
- Potomac, Maryland
In this era of healthcare your interactions with healthcare customers MATTER more than EVER.

Healthcare organizations stand to lose millions of dollars in 2016 based solely on the highly subjective

feedback of their patients. Can you or your organization afford to leave this kind of money on the table?


Patient satisfaction, HCAHPS, meaningful use and value-based purchasing have been major topics over the last few years and will


NEED to be a TOP PRIORITY for healthcare professionals and organizations in the wake of Obamacare.

According to experts at the American College of Healthcare Executives

(ACHE)

Healthcare organizations may be underestimating the threat of

Hospital Consumer Assessment of Healthcare Providers and Systems

(HCAHPS)

Penalties…

(Discussed in detail in Clinical Hospitality)

Healthcare organizations stand to lose
$$MILLIONS$$

BASED SOLELY ON
THE PATIENT EXPERIENCE


EASE

 


With a little coaching and some powerful evidenced based PRINCIPLES you will be able to turn ANY PATIENT into a LOYAL CUSTOMER.

ONE of the techniques I teach you is used by the FBI and was instrumental in the

U.S. Joint Terrorism Task Force’s communication protocol for building rapport and getting some of the world’s most sinister criminal minds to trust and reveal highly confidential information.

 

This stuff is powerful!!

In today’s healthcare environment providing a world-class experience is NOT about the amenities and the physical beauty of the building, it’s about how powerfully we connect with the patient…

CLINICAL HOSPITALITY

will show you exactly how to do this

TODAY!!!

CGD09B

5star

For Only $29.99 + S/H

You will receive Clinical Hospitality

(374 page hardcover)

BUY NOW

LOOK INSIDE

Or

For Only $14.99

You will receive Clinical Hospitality

(E-Book)

BUY NOW

Immediate Download

CGD09B

Clinical Hospitality was designed to enhance patient experience and satisfaction in:

-Hospitals-

-Ambulatory Clinics-

-Private Practices-


Clinical Hospitality Training
1-to-3 day Workshop
(Highly Recommended)

Will cost you or your organization thousands of dollars.

Instead for a fraction of the cost
Learn many of the same lessons like:

 

  • Empathetic Conversational Scripting

  • Professional Brand Enhancement

  • Emotional Facial Recognition

  • Lateral Thinking Activities

  • Patient Satisfaction Improvement Case Study Analysis

 $99.95 + s/h

For Only

$79.99 + s/h

 You will receive the 115 page

CGC47DClinical Hospitality:

Practical Empathy Skill Builder

&

Workbook

( PURCHASE NOW Perfect Bound Book)

Or

FOR ONLY

$29.99

 

(Purchase E-Book Now) 

Immediate Download

CGC47D

Clinical Hospitality is a GREAT investment for Nursing

&

Medical

Students

 

The Washington Post reported that the Medical College Admission Test (MCAT)

as of this year will have numerous questions focused on testing the emotional

competence of future medical students.


Medical Schools all across the country are rethinking the way the next generation

of healthcare professionals are trained due to the extraordinary changes, demands

and patient care challenges they are facing.

Researchers have found that medical students are significantly less

EMPATHETIC

By the end of the

3rd

year of medical school

Compared to the 1st year of medical school

 

 

In an essay published in the New England Journal of Medicine

entitled

Into the Water-The Clinical Clerkships

a 3rd year

Harvard medical student and his professor discuss the irony of this phenomenon.

The IRONY noted by the authors was that it would seem students would be inclined to be more EMPATHETIC due to the fact they would FINALLY be able to do what they supposedly came to medical school to do—SERVE and CARE for patients…

 

YET

The transition

From the

CLASSROOM

To the HOSPITAL

ACCORDING TO RESEARCHERS

 

SEEMED TO RESULT IN LOWER

EMPATHY

APPARENTLY DUE TO THE ERRONEOUS BELIEF THAT EMOTIONAL DISENGAGEMENT IS ACCEPTABLE and APPROPRIATE when one is formally trained in the SCIENCES.

THIS MAKES

CLINICAL HOSPITALITY

A

PRICELESS

Field reference & Learning tool

FOR 3rd Year medical STUDENTS!!!

CLINICAL HOSPITALITY teaches the undeniable fact that there is both an ART and SCIENCE to delivering medical service and the ability to execute both is essential to CARING for the WHOLE patient- MIND and BODY.

In this era of healthcare your interactions with healthcare customers MATTER more than EVER.

Technology has placed an unnervingly
LARGE
Magnifying Lens

magnifying lens on healthcare professionals and organizations.


All it takes is one Twitter post about you and your career and reputation is destroyed.

Recently the Washington Post 
released a story about a healthcare professional who was ordered to pay $500,000 in damages after a

malpractice and defamation of character lawsuit was filed by a patient whose phone recorded a tasteless


conversation between the healthcare professional and other clinical staff. As healthcare ref
orm continues to be a HOT TOPIC in the news YOU as a healthcare professional

are going to be under more scrutiny than ever before as news outlets are on the lookout for the next big
patient complaint and hefty lawsuit filed to report.

The NY Post 
recently reported that a physician had been accused of assaulting a patient and refusing to treat him after

the patient refused to come into the office to discuss dropping a malpractice lawsuit.

Whether you want to believe it or not, patient satisfaction is NOT just about your patients, IT’s
ABOUT…
You PROTECTING your reputation and branding yourself as a healthcare professional who can be TRUSTED!!!

All it takes is one disgruntled patient to send your life into a whirlwind.
The sins of a FEW…

The vast majority of healthcare professionals are doing a GREAT job fighting disease and caring for

those in need of medical intervention… I work with these unsung heroes and heroines in hospitals and

clinics all over the country every single day.

BUT, there are those few bad apples that make it HARDER on everyone in the industry.

When a disgruntled patient walks into your clinical area with a chip on his shoulder he is more than

likely carrying the resentment of a past experience with one of those BAD APPLES… and you know

who’s going to PAY for it?

You!!!

A recent poll showed that 34% of U.S.

adults had confidence in healthcare

professionals-namely doctors. This is
The New England Journal of Medicine published a report that showed Americans are the least trusting healthcare customers according to an international healthcare survey. The report pointed out that patients who had an annual income of $30,000 or less were found to be significantly more suspicious of the doctors and nurses caring for them.
clincustomers

Today’s Healthcare professional is constantly behind the eight ball so to speak 1behind_8-ball_1310201025449pm.

Earning the TRUST of Patients is NOT an EASY Feat, yet research shows that doctors and nurses who

gain the TRUST of their patients are:

Significantly less likely to face legal action from patients

Report less STRESS at work

 

Earn more over the life of their healthcare careers

Virtually all physicians, nurses and qualified professionals are trained to provide competent clinical

TREATMENT
However only a few are trained to provide competent clinical

CARE
The ability to fine tune your patient care approach to incorporate both
will be
ESSENTIAL
in the new era
of
HEALTHCARE

Learn the most powerful rapport building and communication techniques scientifically proven to create powerful emotional connections with anyone almost immediately!!

Make a greater IMPACT in less TIME!
Leave a POSITIVE lasting impression!
If you could spend two minutes with a patient and make them feel like you’ve been there for fifteen minutes, like they’ve been heard, appreciated and were unrushed, would that saved time benefit you???
What would this type of dynamic interaction mean for your productivity?
Clinical Hospitality will reveal the biggest blunder essentially EVERY healthcare professional and facility makes when attempting to improve patient satisfaction and show you how to avoid this PITFALL.
webline

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You will receive Clinical Hospitality

(374 page hardcover)

BUY NOW

LOOK INSIDE

Or

For Only $14.99

You will receive Clinical Hospitality

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Immediate Download

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CGC47D     Clinical Hospitality: Practical Empathy Skill Builder & Workbook

(Preview Here)

When I share this information all over the country, the first thing healthcare professionals


say is:

“But isn’t TREATMENT and CARE pretty much the

same thing?”

The Associated Press released a story about a hospital being sued by the city of

Los Angeles on allegations of discharging a mental health patient who, according

to the details of the suit was deemed unfit for release. Hospital
 officials vehemently deny the claims, but

records produced by the city attorney shows that the patient was treated and
released 5 times by this hospital.

Clearly TREATMENT was provided in this case, but the question the city seems to be asking is:
“Was this TREATMENT fortified by adequate patient CARE?”

More and more malpractice lawsuits are being filed today than ever before and a
 HUGE portion of them have nothing to do with
“clinical malpractice”
in terms of medical errors.
TODAY

“Malpractice” covers much more than it did just a 

generation ago.
In TODAY’s healthcare environment you don’t even have to amputate the wrong limb, leave a foreign object in a patient during surgery or do any of the other seemingly “real” errors that would justify a harsh title like MALPRACTICE… Yet today, one of the most common accusations leveled against the healthcare professional is that of
Emotional Distress.

In the next decade, I predict frivolous lawsuits citing emotional distress by

healthcare professionals will increase
100-fold!!! 
Like the ambulance chasers who

advertise to car accident victims, it would not be far-fetched to believe more and more law practices will designate special resources to 
attract
YOUR
disgruntled and unsatisfied patient.
Knowing how to effectively communicate and show your patients you care is by far the best way to mitigate risk in today’s healthcare landscape.
PROTECT YOUR REPUTATION
PROTECT THE FUTURE OF YOUR FAMILY
   PROTECT YOUR LICENSE
 


WHY WOULD YOU WANT TO TURN PATIENTS INTO LOYAL CUSTOMERS?

 


Research published by Harvard Business School found that loyal customers:

1. Where about 377% more profitable than new customers

2. Referred more customers

3. Reported being as much as 10x more satisfied with service

Build patient LOYALTY is the GOAL!

-This only happens when there is-

TRUST

Clinical Hospitality is the
# 1
healthcare resource for developing the practical

EMPATHY SKILLS
that produce powerful emotional connections between healthcare

professionals and their patients.

CGD09B

For Only $29.99 + S/H

You will receive Clinical Hospitality

(374 page hardcover)

BUY NOW

Or

For Only $14.99

You will receive Clinical Hospitality

(E-Book)

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Clinical Hospitality

will

Change the way you communicate in the clinic!


The importance of emotional competence in the clinical setting has increased

exponentially in the last decade.
 

Years ago, a great nurse or doctor was defined PRIMARILY by the

mortality rate of patients…

Today, the advances in medical science and treatment options have almost made

mortality rates a secondary issue for patients.

WHAT THEN IS THE PRIMARY ISSUE??

In Clinical Hospitality you will be introduced to the biggest issue your patients have with the

medical establishment and how you can avoid the pitfalls that lead to resentful patients.

Researchers have found that one of the most significant barriers to high-quality patient care is the

discrepancy in how the healthcare professional and the patient both define this word:

“QUALITY”
 

There is an ART as well as a SCIENCE to healthcare 
service delivery and if you are unequipped to provide an experience for your patient that synthesizes both…

YOU are At-Risk!!!

IF you are unequipped to handle demanding patients with 
emotional finesse and poise….

YOU are At-Risk!!!

When you are unable to quickly transition from a high IQ

clinical mindset to a high EQ person-centered during the

clinical encounter…

YOU are At-Risk!!!

IF you believe your clinical competence and medical

expertise will be enough to ensure your reputation

remains pristine….

YOU are At-Risk!!!

IF you are cultural competence is lacking and you are

unable to seamlessly and strategically tailor your verbal

and nonverbal communication to match your patient

demographic….

YOU are At-Risk!!!

Clinical Hospitality is filled with proven techniques that

are scientifically-proven to build rapport with patients

almost instantly REGARDLESS 
Of:

 

-Religion-

-Race-

-Gender-

-Culture-

 

Clinical Hospitality

teaches you the techniques for breaking down any communication barrier

quickly!

Almost every clinician I work with experiences immediate improvement in their patient satisfaction ratings

&

They also find that their relationships outside of the healthcare setting improve as well…

COMMUNICATION is ESSENTIAL!

 

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You will receive Clinical Hospitality

(374 page hardcover)

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Or

For Only $14.99

You will receive Clinical Hospitality

(E-Book)

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Clinical Hospitality improves patient satisfaction designed specifically for:

-Doctors-

-Nurses-

-Clinincal support staff-

 

 

Researchers at Vanderbilt University found that the # 1
reason patients filed claims against healthcare

professionals was they felt

DISRESPECTED!

Your patients certainly expect you to well trained in the

SCIENCE of medical TREATMENT

BUT 
IT’S
Your ability to exercise the ART of medical

CARE that exceeds YOUR patient’s

Expectations.

Your use of the ART of medical service

delivery ensures no patient you treat will 
ever feel
DISRESPECTED!

When you know how to show your patients

you RESPECT them, meaning you are 
focused on:

R elating to their current disposition

E mpathetically communicating understanding

S eeing them as a person NOT a diagnosis

P ositioning them toward a state of recovery

E xpressing concerns for their loved ones

C ourteously communicating verbally and nonverbally

T imely exchanges of information

Research shows that healthcare professionals who practice these behaviors 
of REPSECT have the highest Patient Satisfaction ratings, are never sued and avoid burnout .

CLINICAL HOSPITALITY

WILL SHOW YOU HOW TO:

  • Effectively connect emotionally with patients

  • Increase patient satisfaction ratings

  • Make powerful FIRST impressions

  • Protect your professional reputation

Do you want to dramatically improve your ability to connect with your patients FASTER?

Do you want to start dramatically increasing YOUR patient satisfaction ratings TODAY?

CGD09B

For Only $29.99 + S/H

 You will receive Clinical Hospitality

(374 page hardcover)

BUY NOW

Or

For Only $14.99

You will receive Clinical Hospitality

(E-Book)

BUY NOW

Immediate Download

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Clinical Hospitality improves HCAHPS scores designed specifically for:

Physicians

Nurses

Healthcare managers/leaders

Clinical & Non-clinical healthcare professionals

 

LIMITED TIME OFFER

Why spend over a $109 + s/h?

For both physical copies

Save some trees today!!!!

Get BOTH ebook versions right now for

only $29.99!!

Use PROMO code: Empathy1
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CLINICAL HOSPITALITY
provides a practical answer
to healthcare’s
# 1
service issue 
POOR
COMMUNICATION!!
Whether the deficiency is within your clinical home among members of the healthcare team or it inevitably trickles out of the clinical home and impacts your patients the root of most of our issues in healthcare can easily be traced back to a point of origin in time where communication
FAILED
I believe the healthcare industry can and
SHOULD
learn valuable lessons from brands like
TOYOTA, Disney or The Ritz Carlton.
However
Healthcare professionals face a unique set of challenges related to the coordination and delivery of extremely complex services to customers who are in many instances under
significant
EMOTIONAL
stress and pressure
coupled with
PHYSICAL
discomfort and pain
CLINICAL HOSPITALITY
Addresses these unique challenges with interventions and techniques designed SPECIFICALLY for healthcare service excellence
Economists for ages have taught us that there are 3 sections of our economy:
1. Commodities
2. Goods
3. Services
This information is antiquated.
Today, economist say we have a 4th section of our economy:
4. Experiences
We live in an unprecedented time where businesses are paid and/or penalized based on this phantom, intangible concept called an experience.
NOW
IF
The Ritz-Carlton can maintain its 5-star rating while needing their guests to step out of their $5,000 per night suite so they can be put through physical pain on purpose by members of the hotel’s concierge staff
And
these guests STILL leave singing their praises and wanting to join the refer-a-friend program…
Sign me up for that training
course!!!
The challenges healthcare professionals face in terms of promoting and providing a world-class experience for our visitors is unmatched by any industry and this is why
CLINICAL HOSPITALITY
was
CREATED
In healthcare the CUSTOMER is NOT always right!
In healthcare the CUSTOMER may need to be told “NO!”
In healthcare a great job, in many cases requires CUSTOMERS feel excruciating PAIN!
SO how are we supposed to provide our customers with an experience comparable to those they have on a resort dancing, drinking and taking selfies with Mickey, Minnie and Donald Duck??
Again, we can and should learn from every industry
BUT
We should also take a candid assessment and begin to
GET REAL
This is what
CLINICAL HOSPITALITY
was designed to help you do
TODAY!!!

CGD09B

For Only $29.99 + S/H

You will receive Clinical Hospitality

(374 page hardcover)

BUY NOW

LOOK INSIDE

Or

For Only $14.99

You will receive Clinical Hospitality

(E-Book)

BUY NOW

Immediate Download

CGD09B

Clinical Hospitality was designed to enhance patient experience and satisfaction in:

-Hospitals-

-Ambulatory Clinics-

-Private Practices-


Clinical Hospitality Training
1-to-3 day Workshop
(Highly Recommended)

Will cost you or your organization thousands of dollars.

Instead for a fraction of the cost
Learn many of the same lessons like:

 

  • Empathetic Conversational Scripting

  • Professional Brand Enhancement

  • Emotional Facial Recognition

  • Lateral Thinking Activities

  • Patient Satisfaction Improvement Case Study Analysis

$99.95 + s/h

For Only

$79.99 + s/h

You will receive the 115 page

CGC47DClinical Hospitality:

Practical Empathy Skill Builder

&

Workbook

( PURCHASE NOW Perfect Bound Book)

Or

FOR ONLY

$29.99

 

(Purchase E-Book Now)

Immediate Download

CGC47D

“As a third year medical student, I am determined not to be a statistic…”

“Clinical Hospitality has made me more aware of myself as a person. As I look forward to residency and beyond, I believe my exposure to this dynamic empathy training will give me a significant competitive edge over my peers. ~ Joseph W. – Ann Arbor, Michigan

  • Making good on the promise to be an example for my physicians has been an intricate part of my professional development. Clinical Hospitality has become an essential resource in my library. Sometimes we all need a refresher course in the fundamentals of why we got into this line of work. M
  • Health care is easily the most difficult industry when it comes to strategic coordination of extremely complex systems. Clinical Hospitality is a great addition to the healthcare discussion about the importance of being cognizant of the patient's entire experience. Improving care for patients should always be the top priority and I think this frame of mind needs to be reinforced with sustainable action models like Clinical Hospitality if health care is going to be delivered optimally.
    - VP Biomedical Informatics, Washington, D.C
  • Clinical Hospitality hits home with me because my years as a health services administrator did not prepare me or my siblings for the news my father's liver cancer diagnosis. It is true, we as health service professionals tend to overlook the importance of seeing things from the perspectives of the people we serve. I can appreciate the Clinical Hospitality approach since I know experientially how vital it is to feel a sense of emotional support coming from those caring for your loved one.
    - Chief Executive Officer, Phoenix, AZ

"Is Clinical Hospitality really all you claim it to be?" Here's what healthcare leaders are saying

If the empirical research did not convince you, maybe a few words from these executives will!

Making good on the promise to be an example for my physicians has been an intricate part of my professional development. Clinical Hospitality has become an essential resource in my library. Sometimes we all need a refresher course in the fundamentals of why we got into this line of work. M
Health care is easily the most difficult industry when it comes to strategic coordination of extremely complex systems. Clinical Hospitality is a great addition to the healthcare discussion about the importance of being cognizant of the patient's entire experience. Improving care for patients should always be the top priority and I think this frame of mind needs to be reinforced with sustainable action models like Clinical Hospitality if health care is going to be delivered optimally.
Brian H. VP Biomedical Informatics, Washington, D.C
Clinical Hospitality hits home with me because my years as a health services administrator did not prepare me or my siblings for the news my father's liver cancer diagnosis. It is true, we as health service professionals tend to overlook the importance of seeing things from the perspectives of the people we serve. I can appreciate the Clinical Hospitality approach since I know experientially how vital it is to feel a sense of emotional support coming from those caring for your loved one.
Hyun L. Chief Executive Officer, Phoenix, AZ